Terms and Conditions

 VAT ID GB 878618072 Glaxosoftware ta MSSoftware

Microsoft’s trademarks, e.g., “Microsoft, Word, Excel, Outlook, Windows etc are trademarks of the Microsoft group of companies and not MSSofware.”

We recommend that you print and keep a copy of this page for future reference.
These Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in one of our stores.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail . Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will contain details of how your products will be delivered to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.)

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.

Cancellations: Please email sales@mssoftware.co.uk

You can cancel your purchase at any time either before or up to 14 days providing the digital key has not been sent. You must contact us prior to purchase for this to be actioned otherwise you waive your rights under the 14 days return period:

Returning the product to us (please email your receipt following the “Returns” instructions in your delivery documentation;
e-mailing us at sales@mssoftware.co.uk
- please have your order reference number and delivery details to hand.

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

You will receive a full refund within 14 days, and the cancellation is free of charge. Please note you must bear the cost of the return carriage. 

We cannot cancel your purchase when:

you return your product to us without proof of purchase;
there is a contract for services with the product and you have started using the services (this would include, e.g. a subscription.
the seal has been broken on any software including games; or
the goods were a special order to your specification and or electronic keys already sent.

Return of Faulty Goods

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will offer a . We will always offer you the choice of an exchange or refund .

To qualify for a refund or exchange the product must be:

in otherwise “as new” condition; and
complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.

If a pre-recorded videotape, DVD, CD, minidisc or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement Replacement goods are sent by standard delivery only (i.e. premium services are not available)


Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day.

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

This Website
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

Product specifications are obtained from third parties, and while we make every effort to assure the accuracy of product information, we do not assume any liability for inaccuracies. Store ratings and product reviews are written and submitted by online shoppers to assist you as you shop. They do not reflect our opinions. We take no responsibility for the content of ratings and reviews submitted by users.

The registered address for the company is Suite 20, 40 Grove Road Northampton. NN1 3LT.

« Back